Running a lab environment at Cisco TAC
Providing technical support in today's world can be a challenging job and your lab environment at times may seem a necessary burden rather than a helpful tool. Enter the Cisco TAC support team for ACI where reproducing customer cases is being done efficiently and effectively using Ansible. Typical customer cases touches a myriad of technologies, integrations and product versions, which makes this an additional challenge.
Ramses is part of Cisco Technical Services where he works in regional TAC driving Solution Support. His main job consists of supporting customers to implement and manage ACI, DNA, Flexpod and vBlock infrastructures. He has a very strong background in computing, networking and storage and has 15+ years of experience deploying enterprise and service provider datacenter solutions.